Returns & Exchanges

At Rishi Tea & Botanicals, we strive for excellence in every cup; however, due to the perishable nature of our products, we typically cannot accept returns on opened tea or botanicals. If you are unsatisfied with your order or received incorrect items, please contact our support team within 30 days of purchase for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your tea or teaware.

• 2.
  Review Eligibility

  Our team will review your request to determine if the item is eligible for a refund, replacement, or store credit based on our quality standards.

• 3.
  Prepare Shipment

  If a return is authorized for non-perishable teaware, securely pack the items in their original packaging to ensure they are not damaged during transit.

• 4.
  Receive Resolution

  Once your return is processed or your claim is approved, we will issue a refund to your original payment method or ship out your replacement botanicals.